Before you book

How booking and pickup work

Four steps from route choice to handlebar. Each step lists what we need from you and what we hand over at the yard.

  1. Pick a route and a date

    Compare distance, ride time, battery range and stop count in the route ledger, then note the date and start time you want.

  2. Send the booking form

    Fill in the booking form with rider count, route name, height range and a phone number we can reach on the day.

  3. Confirm and pay the deposit

    We reply within two hours during depot hours. The deposit, rental price and damage waiver stay on separate lines, so nothing is hidden in one total.

  4. Collect at the depot

    Arrive ten minutes early with photo ID and a card for the deposit. We fit the helmet, mount your phone and walk the controls before you roll out.

Reserve your route

Book an e-bike route in Kyiv

Send your ride date, group size and preferred route. We reply with availability, the exact price breakdown and your handover time at the depot.

  • Choose a route from the ledger or ask us to match distance and battery range.
  • We confirm the package, deposit and damage waiver in writing.
  • Meet at 27 Volodymyrska St for the 10-minute briefing.

Need route details first? Compare the route ledger before booking.

Submitting sends your request to our booking desk. We do not store card details on this page.

Depot and handover

Where you pick up the bike

One depot in central Kyiv. Bring your booking reference and a photo ID; the handover takes about ten minutes.

Address

27 Volodymyrska St
Kyiv, 01034
Ukraine

Two minutes from Zoloti Vorota station. Bikes are kept at the courtyard entrance, not the street front.

Opening hours

Mon to Fri
09:00 to 19:00
Saturday
09:00 to 17:00
Sunday
10:00 to 16:00

Last handover is 45 minutes before closing. Out-of-hours pickup is arranged by phone one day ahead.

Talk to the depot

+380 688 560 7603

contact@softwarecomopany.com

Calling ahead helps: your bike is held for one hour past the booked slot.

Handover briefing

  • Ten minutes: brake check, battery level, lock and helmet fit.
  • Offline route map loaded on the phone mount before you leave.
  • Safety card with city rules, depot number and charging notes.

Helmets are required on every route. Pavement riding and park access after dusk are not permitted.

Confirm your pickup slot on the booking form before you travel.